Privacy Policy

1. Information We Collect

We collect information you provide directly to us:

• Contact Information: Name, email address, phone number
• Booking Details: Pickup/drop-off locations, dates, times, passenger count
• Travel Information: Flight numbers, hotel names, special requests
• Payment Information: Credit card details (processed securely by payment providers)
• Account Information: Login credentials if you create an account
• Communication Data: Messages you send us via email, chat, or phone

2. How We Use Your Information

• Process and confirm your bookings
• Communicate with you about your rides (confirmations, updates, receipts)
• Track flights for airport pickups
• Process payments and refunds
• Provide customer support
• Improve our services
• Send promotional offers (only with your consent)
• Comply with legal obligations

3. Information Sharing

We share your information only when necessary:

• Drivers: Pickup location, name, phone number for trip coordination
• Payment Processors: Card details for secure payment processing
• Service Providers: SMS/email services for notifications
• Legal Requirements: When required by law or to protect rights

We never sell your personal data to third parties.

4. Data Security

• All data transmission is encrypted using SSL/TLS
• Payment processing is PCI-DSS compliant
• Access to personal data is restricted to authorized personnel
• Regular security audits and updates
• Secure data storage with backup procedures

5. Cookies and Tracking

Our website uses cookies to:

• Remember your preferences
• Keep you logged in
• Analyze website traffic
• Improve user experience

You can control cookies through your browser settings.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request deletion of your data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we use your data

To exercise these rights, contact us at privacy@morocco-rides.com

7. Data Retention

• Booking data: 7 years (for legal and accounting purposes)
• Account data: Until account deletion
• Marketing preferences: Until you unsubscribe
• Website logs: 12 months

8. International Transfers

Your data may be processed in countries outside Morocco. We ensure appropriate safeguards are in place when transferring data internationally.

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect data from children. If you believe a child has provided us data, please contact us.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing any information.

11. Updates to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or to exercise your rights:

• Email: privacy@morocco-rides.com
• Phone: +212 600 000 000
• Address: Agadir, Morocco